Case Studies
How Selborne boosts hours and client satisfaction with PointOne
How Selborne boosts hours and client satisfaction with PointOne
March 26, 2024
Jeremy Ben-Meir
Co-Founder & COO
29% increase
in billable hours captured
Daily time entry
vs. weekly before
Non-billable time
now being tracked
"I have to manage a great number of clients and switch tasks by the minute. PointOne captures all of that. It captures time that I never captured previously."
Brent Vegliacich, Managing Partner, Selborne Legal Consulting
In this article
Title
Title
Learn how PointOne uses AI to build the world's most advanced time and billing systems.
Legal time and billing, automated.
Learn how PointOne uses AI to build the world's most advanced time and billing systems.
Legal time and billing, automated.
Background
Selborne Legal Consulting is a boutique firm based in New York that specializes in clients in the private equity sector. These include traditional PE firms, family offices, VC and emerging growth, and corporate transactions. Brent Vegliacich is the Managing Partner and chair of Selborne's private equity group.
Challenge
Like many partners, Brent is constantly jumping back and forth between clients. “I have to manage a great number of clients and switch tasks by the minute. I’ll get 30 emails in an hour. And I’ll do five minutes on one client, then move to revising a document. The time it takes to track every minute... the juice is just not worth the squeeze."
Given his practice, it was easy to let timekeeping slip through the cracks. "I hate the process of saying, it's 7:05, let me write this down." As a result, Brent would often be playing catch-up, trying to reconstruct his time at the end of the week.
Selborne also wasn't tracking time for internal management and communication. “So much of my time is actually quarterbacking and not doing the work. Five minutes where I’m explaining to someone what to do—that was lost time. I never captured that in the past.”
Results
Since implementing PointOne, Selborne is seeing better outcomes across the board.
1. Increased billable hours. Brent is capturing 29% more billable hours since he started tracking with PointOne. “PointOne captures time that I never captured previously. Five minutes where I’m explaining to someone what to do—that was lost time. I never captured that in the past.”
2. Freedom from admin headache. PointOne accurately captures time across dozens of matters and workflows daily. Brent can manage multiple clients and switch tasks frequently without worrying about manually logging each minute. “PointOne solves all of those problems. If your practice is rapid fire and you have multiple clients and a lot to manage, it's very useful.”
3. Visibility into non-billable work: PointOne gives visibility into non-billable work that was previously unrecorded. Since so much of a senior attorney's time is non-billable, properly tracking that time helps Selborne get a full picture of where attorneys are spending their time.
4. Ability to demonstrate value to clients. With PointOne, Selborne can now show clients the full scope of work performed, even if some of it is written off. This transparency enhances client satisfaction and provides a stronger narrative when discussing time write-offs. “If I’m not going to bill for all of my time, it at least lets me tell the client that I’m writing it off. I can decide whether to tell the client I wrote it off or not mention it at all. It gives me more ammunition in the story.”
Background
Selborne Legal Consulting is a boutique firm based in New York that specializes in clients in the private equity sector. These include traditional PE firms, family offices, VC and emerging growth, and corporate transactions. Brent Vegliacich is the Managing Partner and chair of Selborne's private equity group.
Challenge
Like many partners, Brent is constantly jumping back and forth between clients. “I have to manage a great number of clients and switch tasks by the minute. I’ll get 30 emails in an hour. And I’ll do five minutes on one client, then move to revising a document. The time it takes to track every minute... the juice is just not worth the squeeze."
Given his practice, it was easy to let timekeeping slip through the cracks. "I hate the process of saying, it's 7:05, let me write this down." As a result, Brent would often be playing catch-up, trying to reconstruct his time at the end of the week.
Selborne also wasn't tracking time for internal management and communication. “So much of my time is actually quarterbacking and not doing the work. Five minutes where I’m explaining to someone what to do—that was lost time. I never captured that in the past.”
Results
Since implementing PointOne, Selborne is seeing better outcomes across the board.
1. Increased billable hours. Brent is capturing 29% more billable hours since he started tracking with PointOne. “PointOne captures time that I never captured previously. Five minutes where I’m explaining to someone what to do—that was lost time. I never captured that in the past.”
2. Freedom from admin headache. PointOne accurately captures time across dozens of matters and workflows daily. Brent can manage multiple clients and switch tasks frequently without worrying about manually logging each minute. “PointOne solves all of those problems. If your practice is rapid fire and you have multiple clients and a lot to manage, it's very useful.”
3. Visibility into non-billable work: PointOne gives visibility into non-billable work that was previously unrecorded. Since so much of a senior attorney's time is non-billable, properly tracking that time helps Selborne get a full picture of where attorneys are spending their time.
4. Ability to demonstrate value to clients. With PointOne, Selborne can now show clients the full scope of work performed, even if some of it is written off. This transparency enhances client satisfaction and provides a stronger narrative when discussing time write-offs. “If I’m not going to bill for all of my time, it at least lets me tell the client that I’m writing it off. I can decide whether to tell the client I wrote it off or not mention it at all. It gives me more ammunition in the story.”
Background
Selborne Legal Consulting is a boutique firm based in New York that specializes in clients in the private equity sector. These include traditional PE firms, family offices, VC and emerging growth, and corporate transactions. Brent Vegliacich is the Managing Partner and chair of Selborne's private equity group.
Challenge
Like many partners, Brent is constantly jumping back and forth between clients. “I have to manage a great number of clients and switch tasks by the minute. I’ll get 30 emails in an hour. And I’ll do five minutes on one client, then move to revising a document. The time it takes to track every minute... the juice is just not worth the squeeze."
Given his practice, it was easy to let timekeeping slip through the cracks. "I hate the process of saying, it's 7:05, let me write this down." As a result, Brent would often be playing catch-up, trying to reconstruct his time at the end of the week.
Selborne also wasn't tracking time for internal management and communication. “So much of my time is actually quarterbacking and not doing the work. Five minutes where I’m explaining to someone what to do—that was lost time. I never captured that in the past.”
Results
Since implementing PointOne, Selborne is seeing better outcomes across the board.
1. Increased billable hours. Brent is capturing 29% more billable hours since he started tracking with PointOne. “PointOne captures time that I never captured previously. Five minutes where I’m explaining to someone what to do—that was lost time. I never captured that in the past.”
2. Freedom from admin headache. PointOne accurately captures time across dozens of matters and workflows daily. Brent can manage multiple clients and switch tasks frequently without worrying about manually logging each minute. “PointOne solves all of those problems. If your practice is rapid fire and you have multiple clients and a lot to manage, it's very useful.”
3. Visibility into non-billable work: PointOne gives visibility into non-billable work that was previously unrecorded. Since so much of a senior attorney's time is non-billable, properly tracking that time helps Selborne get a full picture of where attorneys are spending their time.
4. Ability to demonstrate value to clients. With PointOne, Selborne can now show clients the full scope of work performed, even if some of it is written off. This transparency enhances client satisfaction and provides a stronger narrative when discussing time write-offs. “If I’m not going to bill for all of my time, it at least lets me tell the client that I’m writing it off. I can decide whether to tell the client I wrote it off or not mention it at all. It gives me more ammunition in the story.”
Background
Selborne Legal Consulting is a boutique firm based in New York that specializes in clients in the private equity sector. These include traditional PE firms, family offices, VC and emerging growth, and corporate transactions. Brent Vegliacich is the Managing Partner and chair of Selborne's private equity group.
Challenge
Like many partners, Brent is constantly jumping back and forth between clients. “I have to manage a great number of clients and switch tasks by the minute. I’ll get 30 emails in an hour. And I’ll do five minutes on one client, then move to revising a document. The time it takes to track every minute... the juice is just not worth the squeeze."
Given his practice, it was easy to let timekeeping slip through the cracks. "I hate the process of saying, it's 7:05, let me write this down." As a result, Brent would often be playing catch-up, trying to reconstruct his time at the end of the week.
Selborne also wasn't tracking time for internal management and communication. “So much of my time is actually quarterbacking and not doing the work. Five minutes where I’m explaining to someone what to do—that was lost time. I never captured that in the past.”
Results
Since implementing PointOne, Selborne is seeing better outcomes across the board.
1. Increased billable hours. Brent is capturing 29% more billable hours since he started tracking with PointOne. “PointOne captures time that I never captured previously. Five minutes where I’m explaining to someone what to do—that was lost time. I never captured that in the past.”
2. Freedom from admin headache. PointOne accurately captures time across dozens of matters and workflows daily. Brent can manage multiple clients and switch tasks frequently without worrying about manually logging each minute. “PointOne solves all of those problems. If your practice is rapid fire and you have multiple clients and a lot to manage, it's very useful.”
3. Visibility into non-billable work: PointOne gives visibility into non-billable work that was previously unrecorded. Since so much of a senior attorney's time is non-billable, properly tracking that time helps Selborne get a full picture of where attorneys are spending their time.
4. Ability to demonstrate value to clients. With PointOne, Selborne can now show clients the full scope of work performed, even if some of it is written off. This transparency enhances client satisfaction and provides a stronger narrative when discussing time write-offs. “If I’m not going to bill for all of my time, it at least lets me tell the client that I’m writing it off. I can decide whether to tell the client I wrote it off or not mention it at all. It gives me more ammunition in the story.”
