Elevare Law: A healthcare law firm innovating alongside its clients

Elevare Law is a healthcare innovation law firm working with companies throughout the healthcare industry, including AI, telehealth, care management, and data analytics companies. From the beginning, Co-founders Kaitlyn O’Connor and Rebecca Gwilt understood that serving these clients effectively would mean matching their rapid pace of innovation–not only in keeping pace with rapidly evolving laws and regulations, but also in embracing technology that would allow their attorneys to concentrate more on legal work and less on admin. 

“We believe that good technology can help us be more efficient in our jobs as lawyers,” she told PointOne. “It gives us more time to focus on what clients hire us for, which is our brains and our experience in their space, rather than spending time writing out time entries.”

Like most lawyers, Kaitlyn spent far too much time sifting through her emails and calendars just to complete her timesheets each day. Her goal was simple: Find a tool that captured time automatically while upholding Elevare’s standards for accuracy and transparency.

How PointOne helped Elevare Law cut down on admin time

Before PointOne, Kaitlyn’s timekeeping routine was a classic legal time trap. “We believe it is important for attorneys to capture their work in as near real-time as possible to make sure the information is fresh and time entries are accurate and detailed. [My process] for this, though, was very, very manual. At the end of each day, I would go back, looking through my calendar, looking through my email, looking at my phone log, and notes to capture and describe my time accurately,” Kaitlyn described. “Once I had all that information, I was taking time to write all of those things in a narrative way that made sense for clients and felt transparent.” 

That process took 30 to 45 minutes each day, sometimes longer on busy days. And jumping quickly from call to call sometimes resulted in gaps that her billing team would screen for and flag at the end of the month. Then she was stuck trying to fill in those gaps from memory, which only added to the time it took to make sure invoices were complete and sent on time.

PointOne changed that overnight. The tool runs in the background, captures work as it happens, and drafts a clear explanation of each activity. “It’s as if I had somebody sitting on my shoulder, watching what I’m doing all day, writing down all of my activities as I do them.”

Now, instead of reconstruction, she just reviews and approves. And since adopting PointOne, she hasn’t gotten one message from billing about missing information at month’s end.

Why PointOne stood out

Elevare Law tested several leading solutions on the market, but their quality was hit-or-miss. Some entries felt padded, some too vague or inaccurate, and many didn’t match the firm’s concise but descriptive voice.

PointOne was right on target. The narrative descriptions were detailed but natural–clear but concise. PointOne’s Rules feature allowed Kaitlyn to build her own stylistic preferences into the program, helping the team maintain their professional tone without spending extra time crafting time entries.

“[PointOne] was far and away the highest quality [AI timekeeping] tool that we tested.” Kaitlyn emphasized that PointOne did a great job of matching time entries to the correct matter. On top of that, PointOne’s information panel–which provides additional context for AI-generated time entries–was useful in jogging Kaitlyn’s memory about billable activities that had been automatically recorded. This makes it easy for her team to identify any errors in client-matching or eliminate extraneous entries.

“We have been loving PointOne ever since!”

A fast path to ROI: Capturing 15% more time with PointOne

For a small firm, adopting new software is always a financial decision. Elevare Law needed to know it would pay off. Within the first month, the impact was obvious.

They captured roughly 15% more billable time during their initial trial month alone. After reviewing the data, they realized the increase wasn’t artificial—it was work they had truly completed but had forgotten to bill.

More accurate capture meant more revenue and fewer missed hours, making PointOne a clear investment rather than a cost.

“In a word, magic.”

Kaitlyn has spent her entire career in digital health. She remembers what the industry looked like before COVID—when telehealth adoption was slow and many providers resisted technology. When the pandemic hit, those who hadn’t adapted struggled.

She sees the same moment happening now in the legal industry with AI. “If we don’t lean into the technology that makes our jobs easier, we’re going to get left behind.”

For Kaitlyn, PointOne is, in a word, ”magic.” It has saved her countless hours on admin work, has helped her firm scale, and has freed up attorneys to focus on the high-value thinking their clients rely on. Armed with PointOne, Elevare Law is prepared to be a law firm of the future.