PointOne Customers ·
Family law
·
Bethesda, Maryland
How Strickler Platnick & Hatfield Bills More Time
Managing Partner Geoffrey Platnick moved his firm off paper time sheets and a running Word document to PointOne, so it could capture more billable work and spend less time on administrative tasks.
About the Firm
Strickler Platnick & Hatfield is a boutique family law firm based in Bethesda, Maryland, started by its three named partners after two decades working in larger practices. The firm serves clients in person and virtually across family law matters including divorce, custody, alimony, and mediation.
Key Challenges
Every evening, Geoff had to decode his handwritten notes and manually re-enter them into billing software, a process that lost time whenever he jumped between tasks without a note.
The manual workflow created non-billable admin work and delayed month-end invoicing.
An earlier AI tool he tried, WiseTime, was little more than a timer that couldn't draft a billing entry, so it created more work than it saved.
How PointOne Solves It
PointOne gives the firm a single source of truth to generate, review, and publish time entries instead of manual notes in Word documents.
PointOne automatically captures the work Geoff does all day, like an assistant writing everything down so he doesn't lose time.
Geoff now reviews and merges PointOne's AI-generated entries and pushes them straight into Clio, with no double entry.
The Full Story
The Challenge
For most of his career Geoff tracked time on paper “chit sheets,” then in a running Word document. Every evening he had to decode those cryptic notes and re-enter them into billing software—a process riddled with leakage:
“You’re jumping from one task to another and you lose time … If you don’t have a note about it, you can’t bill for it.”
The manual workflow cost him billable hours, created non-billable admin work, and delayed month-end invoicing.
Why PointOne
As a self-professed tech geek, Geoff has been on the lookout for years for software that can improve his workflow around time tracking. But until now, he was unable to find a system that met his needs.
“I looked at WiseTime some years ago and found it pointless—little more than timers you had to remember to turn on and off. It couldn’t even draft the beginnings of a billing entry, so it was actually more work than anything else.”
Recently, he began to survey the options for AI-powered time tracking, and narrowed it down to two providers. The difference maker? PointOne was incredibly responsive and willing to build directly for his needs.
“Billy was willing to talk at odd times— that customer service gave me a lot of comfort the product would keep evolving with client feedback.”
Results and Impact
Fewer keystrokes, one source of truth
Instead of writing manual notes in Word documents, the firm now has a single source of truth to generate, review and publish time entries. This benefit alone has been a major efficiency boost.
“PointOne has saved me time and administrative tasks by having it all in one place.”
Captures the small increments that add up
By having an intelligent system keeping track of his tasks, Geoff is able to catch all of the work he's doing. So he can be confident that nothing is slipping through the cracks.
"PointOne is like having an assistant writing everything down that they see me doing in a day. It's there to catch those things for me so I don't lose time."
Reduced effort in tracking time
Instead of manually writing time entries, Geoff now reviews & merges AI-generated entries, then pushes them straight into Clio—no double entry. With this workflow, he's able to significantly reduce the amount of time he spends administrative tasks and spend more time serving his clients.
“The software is a partner… It lets me do the work I’m meant to do while it does the drudgery.”
Eliminates the pain of time and billing
With PointOne, the pain of manual time and billing has been greatly alleviated.
"It makes the pain point of time capture more easily managed and the implementation of getting entries into client bills much more easily managed."
