Why ISO Matters to Legal Tech Clients

For law firms, vendor ISO 27001 compliance helps safeguard sensitive and potentially privileged communications through strong access controls, secure infrastructure, and auditable processes. Certification provides assurance that PointOne can securely handle sensitive data—from billing records and time entries to email communications and documents—with appropriate confidentiality safeguards. In the era of generative AI, legal professionals routinely share sensitive information with third-party technology vendors. ISO 27001 requires an end-to-end management system that embeds risk assessment, continuous improvement, and accountability in day-to-day operations. For clients navigating cross-border privacy regulations—from Europe’s GDPR to Brazil’s LGPD to California’s CPRA—an ISO 27001 certification provides evidence of PointOne’s rigorous security across every jurisdiction and data type.

Broader Market Context

Regulators worldwide are moving toward mandating ISO-based assessments for cloud service providers. Achieving ISO 27001 certification now positions PointOne ahead of the curve—offering users the opportunity to unlock AI’s full potential without compromising information privacy or security.

The Road to Certification

PointOne’s certification journey began one year ago, when our team mapped every asset, data flow, and third-party dependency across our SaaS platform and internal business systems. We ranked inherent risks, set target residual risks, and selected control owners. Key milestones included:

• Sophisticated Governance: We adopted a risk treatment methodology in compliance with ISO 27001, formalized an information security policy suite, and established an information security governance framework.

• Technical Hardening: Network segmentation, single sign-on with MFA, least-privilege IAM reviews, and automated infrastructure-as-code guardrails all help reduce the risk of lateral movement.

• Secure SDLC: Shift-left security practices, including automated vulnerability scanning, security alerts on dev environments, and pre-commit secret detection.

• Continuous Monitoring: We centralized logs and implemented 24/7 alert triage.

• Business-Continuity Resilience: Regional multi-AZ redundancy, immutable backups, and quarterly disaster-recovery tests affirm that we can restore platform services—and associated data—with aggressive thresholds for both RTO and RPO.

• Human-Factor Safeguards: Repeated secure-coding certification for engineers, phishing simulations, and background checks reinforce a security-first culture.

Certification Scope

The certification covers:

• The PointOne SaaS application, supporting microservices, data-processing pipelines, and storage subsystems.

• Corporate business systems used to deliver, monitor, and support the platform—including identity, endpoint, ticketing, and customer success tools.

• People, facilities, and third-party external vendors engaged in the development, support, and security of the platform.

Integration with Our Existing Programs

By organizing our controls around an integrated control library, we leveraged overlapping requirements—encryption at rest, vulnerability management, vendor risk, logging—to streamline evidence collection. The result is a single source of truth for auditors and clients alike, reducing compliance overhead.

Our Commitment to Continuous Improvement

Although achieving certification is a major milestone, PointOne remains committed to continuous data protection through ongoing surveillance audits and a three-year certification cycle that ensures sustained compliance with ISO 27001 standards.